Privacy Policy

This policy explains what we collect, why, and what you can do about it. It covers the Wakeline marketing site, dashboard, and the in-app guides our SDK renders on customers' websites.

Account data you give us — your name, email, organization, and password (stored only as a secure hash).

Product usage from your Wakeline dashboard, so we can operate and improve the service.

End-user data on behalf of our customers — when a customer installs Wakeline, the SDK processes the identifiers and traits that customer chooses to send, plus events like which guides were seen and completed.

To provide and secure the service, authenticate you, render and target guides, and report analytics back to the customer who owns the data.

To communicate with you about your account and important service changes.

We do not sell personal information.

For end-user data captured through the SDK, our customers are the data controllers and Wakeline is the processor. We process that data only to provide the service and per our agreement with the customer.

We use essential cookies to keep you signed in. The SDK uses local storage on end-user devices to remember which guides someone has seen so we can honor frequency caps and “don't show again.”

We share data only with service providers who help us run Wakeline (such as hosting and email), under contracts that require they protect it, or when required by law.

We use industry-standard safeguards including encryption in transit, hashed credentials, and least-privilege access. We keep data only as long as needed to provide the service or as required by law.

Depending on where you live, you may have rights to access, correct, export, or delete your personal data. To exercise them, email privacy@usewakeline.io. End users should contact the company whose product they were using; we'll support that company's request.

We may update this policy from time to time. We'll post the new version here and update the date below.

Questions about privacy? Email privacy@usewakeline.io.