Answers to the questions we hear most.
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Getting started
How do I install Wakeline?
Add one snippet to your site (copy it from the Install page in your dashboard), or use the browser extension. It takes a few minutes and works with any tech stack.
Do I need a developer?
Only for the one-time snippet install. Everything after that — building, targeting, and publishing guides — is no-code.
Will it slow down or break my app?
No. Wakeline is lightweight, loads in the background, keeps its styling fully isolated from yours, and is built to fail safe — if anything's off, it simply stays out of the way.
Building
What can I build?
Product tours, tooltips, hotspots, modals, slideouts, banners, checklists, surveys, and input forms — from 45+ templates or from scratch.
Can I build on pages behind a login?
Yes — the browser extension lets you build directly on your signed-in pages.
How do guides get my branding?
Set a theme for the project and every guide inherits it; override colors, shapes, and more per guide or per step.
Targeting & measuring
How do I show a guide to specific users?
Identify your users with their traits, then target by audience, AND/OR trait rules, or a saved segment — and choose when it fires and how often.
Will users see the same guide twice?
Only if you want them to. Frequency caps (once / every visit / until done) are respected, and for identified users that history follows them across devices.
How do I know if a guide is working?
Every guide reports starts, completion, drop-off per step, click actions, and survey responses — with CSV export.
Plans & billing
Is there a free plan?
Yes — Free is free forever, with no credit card to start. See the plans on the pricing page.
How do I change or cancel my plan?
From the billing page in your dashboard — a self-serve portal lets you upgrade, downgrade, or cancel anytime.