← All use cases
Deflect tickets
In-app support
Answer questions before they become tickets. Pre-empt confusion with contextual tooltips and hotspots, let users self-serve with checklists, and catch problems early with a quick survey.
The playbookDeflect tickets
1Help tooltip→
2Self-serve checklist→
3Feedback survey→
Help users help themselves.
The plays
How teams use Wakeline for this.
Answer in context
Place tooltips and hotspots on the spots that confuse people most.
Let them self-serve
A checklist walks users through setup without a single email.
Catch issues early
Trigger a short survey when something looks stuck, and read every response.
Put it together
Live in three steps.
01
Find the friction
Spot where users get stuck.
02
Add guidance there
Tooltips, hotspots, and checklists.
03
Listen & refine
Survey, read responses, improve.
Put this to work.
Ship your first guide in minutes. Free to start — no credit card.