In-app resource center widget
A persistent help hub that lives in the corner of your product. Users will search, browse categorized links to your guides, articles, and updates, and relaunch any onboarding flow — all without leaving the page.
In the works — not yet available. Start free today and you'll have it the day it ships.
- Create your first project
- Invite your team
- Build a product tour
- Set up a checklist
- Reports now export to CSV
Search everything
One box to find any guide, article, or update — answers surface as users type.
Organized by category
Group links into sections like Getting started, How-tos, and What's new.
Relaunch any guide
Let users replay a tour or reopen a checklist whenever they want a refresher.
How it'll work.
Add your links
Point to guides, articles, and updates, grouped into categories.
Style the launcher
Match the hub to your brand and place it where it fits.
Publish
The help hub rides along on every page, always a click away.
How the help hub will work on day one.
The Resource Center is in the works — this is the shape it is being built toward, so you can plan for it. Nothing below is live yet.
A launcher that stays put
A small widget will sit in your chosen corner — the same persistent pattern as the checklist launcher, which ships today and is its closest living relative.
Search plus browse
Opening it will offer search across your linked content and categorized sections — your guides, help articles, and product updates in one place.
Relaunch any guide
Users will be able to restart any onboarding flow on demand — the "show me that tour again" request that currently lands in your support inbox.
Deflect before the ticket
The aim is answering "how do I…" where the user already is, with your existing content — the guides and articles you have today become the library.
What to expect: Planned outcome: fewer repetitive tickets and an always-available home for guidance. Until it ships, the checklist launcher plus a manual-triggered help tour covers the nearest ground.
When not to use resource center.
No pattern fits every job. Here’s where we’d point you at something else — sometimes ours, sometimes not.
As a support-tool replacement
Even at launch, this will be self-serve deflection, not a ticketing system — conversations, escalation, and SLAs stay in your support tool. Plan for it to sit in front of support, not instead of it.
If you need it in production today
It is not yet available — do not architect this quarter's support flow around it. Start free today and you will have it the day it ships; meanwhile checklists and manual-trigger tours are live.
As a dumping ground
When it arrives, resist filling it with everything. A hub with your ten best answers deflects; a hub with two hundred stale ones just relocates the search problem.
Is the Resource Center available now?
Not yet — it is on the roadmap and marked "Soon" here deliberately. Everything on this page describes what is being built, not what ships today. Existing plans will get it when it lands, at no separate charge.
What can I use in the meantime?
The persistent checklist launcher (live today) covers the always-present-widget pattern, and manually-triggered flows give you "Show me how" buttons anywhere in your app. Together they cover much of the self-serve ground.
What content will it surface?
The plan: your Wakeline guides (relaunchable on demand), links to your help articles, and product updates — searchable and grouped into categories you define.
Will it deflect support tickets?
That is the design goal — answering "how do I" questions in-product before they become tickets. Treat projected numbers skeptically until you measure your own; deflection depends mostly on the quality of the answers you load into it.
See it on your own app.
Ship your first guide in minutes. Free to start — no credit card.